When you need help...
We provide online support and will address individual installation or use questions via email support. Free support is limited to 120 days after purchase. After that we may provide additional support free of charge at our discretion.
You may use this form to open a support request, or log in using the Support Desk link below.
Support Desk Login
Frequenty Asked Questions
Q: What are the System Requirements?
A: CartKeeper System Requirements
Q: If I purchase a software license can I install it on other sites?
A: No - the system is licensed per installation.
Q: What if I buy your software and can't use it? Is there a refund policy?
A: Yes, if you are unhappy or unable to use the software we will issue a refund within 30 days of purchase. Click here to view the complete terms. Installation and customization services are non-refundable.
Q: What kind of support do you offer?
A: All of our software comes with 120 days of free support via our email support desk. After 120 days a minimal fee may be charged at our discretion.
Q: Can you help integrate my design?
A: Yes, we do provide this as a service. The price depends on the complexity of the design.
Q: Do you offer telephone consultation?
A: Yes, though generally only for custom projects. We ask that general support requests go through our email ticketing system.
Q: Can I customize the templates?
A: Yes, they use standrad HTML and CSS, along with PHP tags, however we do not provide free support for modifying HTML and CSS.
Q: What is included in installation service?
A: We will transfer and configure the software to run on your host. This may include establishing a MySQL database. We will setup the proper file and directory permissions and also enable "Friendly URLs" if requested. Installation service does not include design integration, payment gateway configuration or product entry. It also does not include modification of the software. If it is determined that your host does not meet the system requirements you may receive a full or partial refund of the installation cost. This depends how long it took to determine the hosting environment. It is highly recommended that you review the System Requirements and question your hosting provider or system administrator if you are unsure of compatibility.
Q: Can I customize the software?
A: Yes, you may modify the software to meet the needs of a single site. We do not support customizations and may only offer general information about the design of the system at our discretion.
Q: Will you customize the software for me?
A: Yes, we offer customization services when our schedule permits. Please take out a support request outlining the details of your project.
Q: Can I hire an outside programmer to customize the software?
A: Yes, though we can not provide free support for third-party modifications.
Q: Can you help me market my site?
A: Sorry - we'd love to help but it's not our area of expertise.
Q: How do I turn on SE friendly URLS
A: Open the file /inc/url_def and change the value
$REWRITE_URL = FALSE;
$REWRITE_URL = TRUE;
Near the bottom of the file are the rewrite rules. Copy these in to your .htaccess file and remove the slashes at the beginning of the line to uncomment them.
Q: How do I add a proxy server for curl communication with Authorize.net for sites hosted on godaddy?
A: Add this line:
into the file /inc/authorizenet/authorizenet_functions.php
right after this line:
curl_setopt ($ch, CURLOPT_RETURNTRANSFER, 1);
The "External Comm" method in the admin site settings must be set to 'cURL'.